Responsible gambling

Responsible Gambling at Dene Casino

Dene Casino is committed to providing a safe and responsible gaming environment for all its players. We understand that problem gambling can affect anyone, regardless of age or background, and we want to help you stay in control.

Setting Limits

We encourage our players to set limits on their deposits, losses, and session time. You can do this by contacting our support team via live chat or email. We also offer self-exclusion options ranging from 6 months to 5 years, during which access to your account will be blocked.

Cool-off Periods

If you're feeling overwhelmed or want a break from gaming, we recommend taking a cool-off period. This can range from 24 hours to several days and allows you to reassess your gaming habits without any pressure.

Self-Exclusion

If you feel that you need more extensive support, you can opt for self-exclusion. This option blocks access to your account and marketing emails for the chosen period. Please note that during this time, you will not be able to log in or receive promotional materials.

Help Organizations

We take problem gambling seriously and provide links to reputable organizations offering help and support. If you're struggling with addiction or concerns about your gaming habits, please don't hesitate to reach out:

ConnexOntario
National Problem Gambling Helplines

Account Restrictions

In some cases, we may need to restrict access to certain features or close an account temporarily if it is deemed necessary for responsible gambling practices. This could be due to suspected fraud, chargebacks, self-exclusion requests, or breach of terms and conditions.

Support

Our dedicated support team is always available via live chat (24/7) or email (within 12-24 hours). We strive to provide prompt assistance with account queries, deposits, withdrawals, and other responsible gambling matters. If you need further guidance on managing your gaming habits, please feel free to reach out.

By taking proactive steps towards responsible gambling, we can all enjoy a healthier gaming experience at Dene Casino.